We invited readers to submit their top predictions for the impact of AI on business in 2020. Dawn Fitzgerald is Director of Digital Transformation, Data Center Operations for Schneider Electric. The French multinational corporation is focused on sustainability and efficiency with its software and services offerings to a range of customers, many in the oil and gas, utilities, and manufacturing industries. Wholistic Adoption is the realization that it is the people, process, and tools combination that create the massive benefit of the AI Shangri-La. Adoption comes with experiencing Real Value and those that experience Value when using AI in their work will continue to use it… and this value will spread in the organization.